Refund policy

Photo necklaces are made just for you, so we can't accept returns or exchanges for change of mind. If yours arrives damaged, defective, or doesn't match the photo you sent, we'll send a free replacement or a full refund. You won't need to send anything back.

Ready-to-gift sets and extras: if something arrives damaged or defective, we'll replace it or refund you in full, with no need to return it. For anything else, contact us within 14 days of delivery and we'll help.

Message us through our Contact page within 14 days of delivery with your order number and a photo of the issue. We reply within 1 business day. If tracking hasn't updated in 10 business days, or your order hasn't arrived within 25 business days, contact us and we'll reship it or refund you.